From 48784ee1c2233763fa95a0ba72e90e5ace991307 Mon Sep 17 00:00:00 2001
From: Rhys Arkins <rhys@arkins.net>
Date: Tue, 1 Oct 2024 16:45:30 +0200
Subject: [PATCH] chore: add enterprise support label action (#31653)
Co-authored-by: HonkingGoose <34918129+HonkingGoose@users.noreply.github.com>
---
.github/label-actions.yml | 31 ++++++++++++++++++++++++++++++-
1 file changed, 30 insertions(+), 1 deletion(-)
diff --git a/.github/label-actions.yml b/.github/label-actions.yml
index 1c58232cc7..56de4ca48a 100644
--- a/.github/label-actions.yml
+++ b/.github/label-actions.yml
@@ -113,7 +113,7 @@
Hi there,
- Please give us specific logs, so we can help you more.
+ A maintainer wants you to find and share a specific log message (`packageFiles with updates`) from your repository or environment.
If you self-host Renovate: make sure you run Renovate with `LOG_LEVEL=debug` to get the debug log messages! Next, open the debug-level logs and search for `packageFiles with updates`. This text marks the start of a structured log message that shows every package file, dependency, and update that Renovate found.
@@ -474,4 +474,33 @@
To summarize: please reduce the complexity of your discussion, to increase the chances of getting help.
+ Thanks, the Renovate team
+
+'auto:enterprise-support':
+ comment: >
+ Hi there,
+
+
+ The maintainers have labeled this discussion as a use case specific to "enterprise" users. Enterprise users typically self-host Renovate and have advanced requirements like custom certificates, HTTP proxies, private registries, air gapping, etc.
+
+
+ Such cases usually need a lot of back-and-forth to resolve, because the problem is related to the user's environment.
+ Usually the user's environment can not be reproduced publicly, which means that maintainer debugging is not possible.
+
+
+ The maintainers decided their time is best spent on issues that help large numbers of users. This means enterprise-specific issues affecting one user (or a small number of users), are not a priority. If we can help you quickly, we will. But if you see this message, then a maintainer believes this is not a quick fix. The maintainers will not actively work on this issue, unless new information is found.
+
+
+ If you are an enterprise user, please consider the following options:
+
+ - Troubleshoot and contribute a fix yourself, or
+ - [Hire a consultant](https://github.com/renovatebot/renovate/blob/main/CODE_OF_CONDUCT.md#getting-more-help) to help you, or
+ - Consider an [Enterprise support contract from Mend.io](https://mend.io/mend-renovate/), or
+ - Wait for a community member to help you, if they have the same problem
+
+
+ If you choose to wait, then this discussion can remain open indefinitely.
+ But please be patient, do not nudge or bump this discussion just to get attention.
+
+
Thanks, the Renovate team
--
GitLab